Customer Support Representatives – Salesforce Experience

OnSource BPO

OnSource, Inc. is a software development company / BPO  established in Cebu in 2017. We work with growth-focused organizations and help them with developing and maintaining IT business infrastructure and system integrations. 

We believe in our employees and look to hire fantastic team members that not only have the technical skills necessary, but fit into our team-focused corporate culture. We seek individuals who have a passion for their work and have a willingness to learn. 

We are currently looking for a qualified Customer Support Representatives with Salesforce Experience experience to join our dynamic and rapidly growing team. 

JOB SUMMARY:

  • Answers technical support tickets, live chats and phone calls.
  • Specializes in answering high-level inquiries.
  • Assist team lead with on-going agent training.
  • Reports critical KPI’s to Team Lead.
  • Resolves customer concerns by clarifying issues, researching, investigating and providing seamless customer support using different platforms. 
  • Maintains customer relationship management system by documenting and updating customer interactions.
  • Refers unresolved customer concerns or special requests to designated departments or teams for proper handling.
  • Contributes to company goals by accomplishing individual targets.
  • Participate and perform special tasks and projects that may be assigned from time to time.

Qualifications & Skills:

  • Minimum of 2-4 years experience.
  • Experience with SugarCRM & Salesforce preferred. 
  • Strong comprehension of english. Speaking, writing and comprehension.
  • Candidates should at least finish 2 years in college.
  • We accept High School graduates or college undergrads but require 1 year BPO experience.
  • Willing to work USA hours (3rd shift). 
  • Regular and reliable attendance.

We provide you:

  • Friendly, exciting and fun work environment. (We like FUN)
  • Excellent compensation package (base + commission + benefits)
  • Vacation leaves and PTO
  • Company team building activities

To apply for this job email your details to jobsnow@onsource.co