Top Four Benefits of Customer Service Outsourcing
69% of Americans would recommend a company to others following a positive customer experience.
If you’re an entrepreneur that stays on top of things, then you know that customers’ expectations regarding support and care have considerably grown. Today, more than ever, customer care has become a priority for every company. Consumers expect full support and want solutions for emerging issues 24/7.
For most companies, the easiest and most beneficial way to answer this demand is to outsource their customer support service to a professional agency. Outsourcing customer support has a myriad of advantages, read on to discover the top four benefits of outsourcing your customer support:
1. Quality in Service Delivery
31% of organization choose to outsource because it enhances the quality in service delivery.
Outsourcing helps your company due to it being faster, better and much cheaper. You will tap into greater resources and expertise through people and systems. Often outsourcing agencies recruit only candidates with the right fit for your business – those with excellent communication skills and a strong customer support service work ethic. On top of that, outsourcing companies use cutting edge disruptive technology that allows them to multitask.
2. 24/7 SERVICE
70% of buying experiences are based solely on how the customer feels they are being treated.
An important factor in customer care is convenience. Granting your customer the ability to send you an email, pick up a phone, or jump into a live chat session when it is most convenient for them is a big plus. Providing 24/7 customer service, clients receive real-time responses to their requests, even if these request are made outside the working hours of the company. This is especially beneficial to people who work night shifts or live in a different time zone.
3. Frees Up Manpower
57% of respondents says outsourcing frees up man powers and allows them to work on core business tasks.
Another prominent benefit of outsourcing is that your staff can focus on more important duties. Many companies – especially smaller ones, deem handling of incoming customer calls part of a more elaborate job description. This can hinder your employees from completing other important tasks. Companies that outsource their customer support services get to reserve their in-house manpower which results in a boost of productivity and profits.
4. Lower Costs
Deloitte’s global survey shows that 44 percent of companies outsource because of cost reduction.
As a business owner, you’re more than likely constantly seeking new ways to reduce your overall costs. Since an outsource company already has the technological infrastructure and available staff; collaborating with a customer support service provider will often involve lower costs. When working with a customer support services provider, companies will have access to the latest technology and to enough resources to be at the customers’ disposal whenever they need it.
In a nutshell, the benefits of outsourcing include around the clock professional service, cost reduction, and more time to focus on other important tasks within your business. Outsourcing your customer service to the experts will allow you to expand and grow your business fast.