The Benefits of Customer Care Call Center Outsourcing
Seventy-four percent of respondents have contacted customer service by phone.
If you’re running a company then you already know that customers are demanding fast and reliable customer support. Unfortunately, many organizations do not have a strong in-house team that’s able to answer this demand. What to do instead? You outsource your customer care to a professional customer service call center.
Outsourcing your customer service to a call center is a trend that is picking up steam fast, and the business world has acknowledged that companies that outsource often have returning customer thus they are much healthier in terms of profit and brand establishment.
But it offers more than just happy customers, check out the 4 most prominent benefits of customer care outsourcing below:
1. Cut costs and save BIG
According to Deloitte’s Global Outsourcing Survey in 2018, 44% of companies who outsource see it as a cost cutting tool.
One major benefit of outsourcing your customer service call center is that it drastically reduces cost. Some data suggest that companies can save up to 50% by outsourcing to offshore firms. When the in-house customer service call center’s operational, overhead, labor costs etc are reduced because an external service provider is handling it, the savings can be significant.
2. Focus on your functions
About 18% of start-ups fail every year because of in-house knowledge gaps and inadequate skill sets that could easily have been avoided by outsourcing.
Outsourcing your customer care call center, not only helps your business by increasing your overall client satisfaction rate, but it also enables you to continue to work on your business long-term strategic functions. Put it like this, outsourcing takes the additional responsibilities that may hamper the productivity of your shoulders and enables you to focus on the core areas of your business.
3. Trained Staff
“As organizations increasingly make outsourcing an integral part of their operations, a new breed of professionals skilled in the design, implementation and management of these complex business relationships has emerged.” – Micheal Corbett
Professional outsource customer care call centers have dedicated teams to provide outstanding customer service. This, of course, can give your business a competitive edge. An expert external agency will have a pool of professionals who are highly skilled in your industry.
In addition to that, External service providers typically handle all of the hiring, training, scheduling, and managing of a team of call center agents. This can save your company time, money and a lot of headaches.
4. Increase your efficiency and Broadens your competitive edge
3 in 4 companies view the experience they provide customers as a way to differentiate from their competition (DMG Consulting)
Outsourcing your customer call center ensures your customers receive the help they need…when they need it. This will increase satisfaction, boost repeat orders and make your operation more effective all around.
Wrapping it up
Outsourcing is a good way to go if you want to shave off the unnecessary overhead. A dedicated facility provides the expert managers and workforce, specialized and well-trained people for long term implementation.