Seventy-four percent of respondents have contacted customer service by phone. If you’re running a company then you already know that customers are demanding fast and reliable customer support. Unfortunately, many organizations do not have a strong in-house team that’s able to answer this demand. What to do instead? You outsource your customer care to a … Read More
96 percent of customers say they’re more likely to consider a brand’s products or services if a sales professional has a clear understanding of their business needs. Whether you’ve been in business for many years or just starting out, one thing all entrepreneurs know is that sales are crucial for growth. But sales also takes … Read More
68% of businesses report struggling with lead generation For any business, generating new leads is extremely important. If you’re the CEO of a company, you already know that sales are the fuel to your business. Your sales lead generation process needs to attract a constant stream of prospects and convert them into customers. Sales lead … Read More
As your business grows, you’ll someday have to decide to foster internal growth in your sales department by hiring more employees or outsource the sales task to an external agency...
In today’s on-demand climate, clients expect top-notch customer service. Fast, helpful support is a must-have to keep your customers satisfied. Outsourcing customer service thus becomes a viable solution and we see more and more companies galvanizing towards this approach...
There’s only two ways you can improve the operations of your business, increase sales or decrease costs. While outsourcing is a proven way to decrease costs, but did you know that it’s proven to increase sales? Customers are the lifeblood of any business and far too often companies become laser focused on customer acquisition while … Read More
If you’re running a start-up, you know there’s not a lot of room for error. In the early stages of the game, resources are limited and a failure to maximize what you have could put your new company in dire straights in short order. The unfortunate reality is 80% of all new businesses fail within … Read More
44% of online shoppers state that the ability to ask questions to a person questions via live chat is one of the most important feature an online store can offer. As you may have heard, Customer demands are changing dramatically. Offering limited channels for your customers questions will result in dissatisfied customers, which leads to bad … Read More
Lead Generation is the process of acquiring and fostering highly qualified leads for your business. Although you may not have considered it before, moving your lead generation to an organisation that has the tools to effectively do it, guarantees and increase contact and conversion rates. It means that you are giving the responsibility to experts … Read More
Outsourcing has been customary for most growing companies and a familiar concept to many entrepreneurs. The fact is, outsourcing ( when done correctly ) is a very effective way to grow a business while decreasing overhead. Here are 3 reasons why you should outsource your eCommerce business. Whether you are starting out, or managing a … Read More