Category: Customer Service
Top Four Benefits of Customer Service Outsourcing
69% of Americans would recommend a company to others following a positive customer experience. If you’re an entrepreneur that stays on top of things, then you know that customers’ expectations regarding support and care have considerably grown. Today, more than ever, customer care has become a priority for every company. Consumers expect full support and … Read More
Should you outsource your customer service?
In today’s on-demand climate, clients expect top-notch customer service. Fast, helpful support is a must-have to keep your customers satisfied. Outsourcing customer service thus becomes a viable solution and we see more and more companies galvanizing towards this approach...
10 Facts About Customer Service Every Company Needs to Know [Infographic]
There’s only two ways you can improve the operations of your business, increase sales or decrease costs. While outsourcing is a proven way to decrease costs, but did you know that it’s proven to increase sales? Customers are the lifeblood of any business and far too often companies become laser focused on customer acquisition while … Read More
Drive more eCommerce sales with 24/7 live chat
44% of online shoppers state that the ability to ask questions to a person questions via live chat is one of the most important feature an online store can offer. As you may have heard, Customer demands are changing dramatically. Offering limited channels for your customers questions will result in dissatisfied customers, which leads to bad … Read More
5 Ways Amazing Customer Service Increases Sales
Can great customer support increase sales? Without a doubt, support and sales are directly tied together. Business nowadays realizes that customer service is one of, if not the most important part of the customer journey. Here are quick ways your business can increase sales by improving your customer service: Make a fantastic first impression. Create … Read More