10 Facts About Customer Service Every Company Needs to Know [Infographic]
There’s only two ways you can improve the operations of your business, increase sales or decrease costs. While outsourcing is a proven way to decrease costs, but did you know that it’s proven to increase sales? Customers are the lifeblood of any business and far too often companies become laser focused on customer acquisition while … Read More
4 Reasons Why Outsourcing Sales Is The Winning Formula For Startups
If you’re running a start-up, you know there’s not a lot of room for error. In the early stages of the game, resources are limited and a failure to maximize what you have could put your new company in dire straights in short order. The unfortunate reality is 80% of all new businesses fail within … Read More
Drive more eCommerce sales with 24/7 live chat
44% of online shoppers state that the ability to ask questions to a person questions via live chat is one of the most important feature an online store can offer. As you may have heard, Customer demands are changing dramatically. Offering limited channels for your customers questions will result in dissatisfied customers, which leads to bad … Read More
Lead Generation: A Beginner’s Guide to Outsourcing Lead Gen
Lead Generation is the process of acquiring and fostering highly qualified leads for your business. Although you may not have considered it before, moving your lead generation to an organisation that has the tools to effectively do it, guarantees and increase contact and conversion rates. It means that you are giving the responsibility to experts … Read More
The 3 Primary Reasons Companies Chose to Outsource
Outsourcing has been customary for most growing companies and a familiar concept to many entrepreneurs. The fact is, outsourcing ( when done correctly ) is a very effective way to grow a business while decreasing overhead. Here are 3 reasons why you should outsource your eCommerce business. Whether you are starting out, or managing a … Read More
5 Ways Amazing Customer Service Increases Sales
Can great customer support increase sales? Without a doubt, support and sales are directly tied together. Business nowadays realizes that customer service is one of, if not the most important part of the customer journey. Here are quick ways your business can increase sales by improving your customer service: Make a fantastic first impression. Create … Read More
Growing Your Business Through Outsourcing – The Entrepreneurs Dream
Maybe you started by selling home goods from your garage on eBay or maybe you’re running your own marketing campaign for the release of a new menu item at your restaurant. Whatever it may be, business is busier than ever, and you can’t be expected to complete all of the tasks required to keep you … Read More
11 eCommerce Tasks You Must Outsource to a Virtual Assistant
Running an eCommerce business requires plenty of resources and expertise. It sounds amazing to be able to manage your store on your own, but let’s be realistic. It’s not easy to handle day-to-day tasks on your own. Think about shipping, marketing and promotion, cash flows, content development, returns, order management, customer service, managing live chat … Read More