69% of Americans would recommend a company to others following a positive customer experience. If you’re an entrepreneur that stays on top of things, then you know that customers’ expectations regarding support and care have considerably grown. Today, more than ever, customer care has become a priority for every company. Consumers expect full support and … Read More
15% of global companies reported that outsourcing their sales efforts helped scale their business. As an entrepreneur, one of the most challenging dilemmas your startup will face is to build a solid, capable internal sales team while managing the cash burn rate. Some startups prefer to have in-house staff, however, the costs of this effort … Read More
Seventy-four percent of respondents have contacted customer service by phone. If you’re running a company then you already know that customers are demanding fast and reliable customer support. Unfortunately, many organizations do not have a strong in-house team that’s able to answer this demand. What to do instead? You outsource your customer care to a … Read More
96 percent of customers say they’re more likely to consider a brand’s products or services if a sales professional has a clear understanding of their business needs. Whether you’ve been in business for many years or just starting out, one thing all entrepreneurs know is that sales are crucial for growth. But sales also takes … Read More
68% of businesses report struggling with lead generation For any business, generating new leads is extremely important. If you’re the CEO of a company, you already know that sales are the fuel to your business. Your sales lead generation process needs to attract a constant stream of prospects and convert them into customers. Sales lead … Read More
As your business grows, you’ll someday have to decide to foster internal growth in your sales department by hiring more employees or outsource the sales task to an external agency...
In today’s on-demand climate, clients expect top-notch customer service. Fast, helpful support is a must-have to keep your customers satisfied. Outsourcing customer service thus becomes a viable solution and we see more and more companies galvanizing towards this approach...
There’s only two ways you can improve the operations of your business, increase sales or decrease costs. While outsourcing is a proven way to decrease costs, but did you know that it’s proven to increase sales? Customers are the lifeblood of any business and far too often companies become laser focused on customer acquisition while … Read More
If you’re running a start-up, you know there’s not a lot of room for error. In the early stages of the game, resources are limited and a failure to maximize what you have could put your new company in dire straights in short order. The unfortunate reality is 80% of all new businesses fail within … Read More
44% of online shoppers state that the ability to ask questions to a person questions via live chat is one of the most important feature an online store can offer. As you may have heard, Customer demands are changing dramatically. Offering limited channels for your customers questions will result in dissatisfied customers, which leads to bad … Read More